Refunds & Returns

Under the Distance Selling Regulations you have the right to change your mind about your purchase.

Please let us know within 14 days of receipt of your order (the first day being the day after delivery) if you wish to return any item(s). All and any return costs, and the items’ safe return, are your responsibility.

In the event that your order arrives damaged in any way, you must email us within 7 working days of receiving the goods at hello@radchesters.com with your order number and along with photographic evidence of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don’t hesitate to contact us at hello@radchesters.com.